I have worked with Rachan Darity over the last few weeks trying to sort out my car and home insurance with Progressive. I must say she was extremely attentive to my situation, which involved many calls to Progressive to clear up numerous issues. Rachan stayed late on the day before Thanksgiving trying to resolve my problems. She has called me every step of the way to keep me informed of her progress. Her commitment to resolving my issues was impressive. She did this with attention to detail and a pleasant interaction each time we spoke. Rachan understands the art of providing customer service. I am so pleased that I will be working with Rachan going forward. I have been very happy with FBC and will not consider working with any other company!
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FBC Home Insurance has a seamless process to acquire competitive rate insurance. Top that with wonderful customer support and you have a winning formula. Recently, Michele Brenner helped me with a situation where my lender sold my mortgage to another company and the new company didn't get the information about FBC for escrow payments. The annoyance of delay in payment almost resulted in a cancellation of my FBC policy. Luckily a quick call and chat with Michele and my policy was re-instated with a successful escrow disbursement from my new lender.
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I recently needed new insurance for my boat. I reached out and spoke with Luke Nelson on the phone, and he helped me every step of the way to get the best deal. Thanks Luke!
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Trina was excellent. Thank You. I will be referring her to my over 1000 agents in the area as well.
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great experience, all questions answered - easy to choose
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Great, easy experience switching insurance with Debra McCann
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Evelyn was absolutely amazing—so friendly and helpful! I can’t wait to work with her company for our other properties. We’re so happy to have discovered FBC Insurance Services!
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I spoke with Beth over the phone to set up my home owners insurance. Beth was friendly, realistic about my coverage, and patient enough to answer my questions. She is also patient enough to explain the different coverages. The entire process was relatively quick. I was given a reasonable quote within a day or so.
Beth and FBC Insurance came highly recommended by a friend and family member. Solid people, solid company. If you need Insurance, call FBC INSURANCE first!
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Paula was great and very helpful and on top of it with multiple quotes great personality
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Bryan was excellent to work with and helped me find the best rate for my homeowners insurance.
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FBC Insurance’s excellent customer service compelled me to write this review. I contacted FBC to update my last name, and Rachan Darity was extremely patient and helpful in addressing my request. She went above and beyond by sending me a follow-up email with the updated policy. I am truly grateful for her support and would highly recommend FBC Insurance to friends looking for coverage in the area.
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Bryan was awesome and very funny. I love working with him on my new house.
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Customer Service focused agency! It’s hard to find that these days. I appreciated working withTara, my account executive, to find excellent coverage and affordable rates. Thank you FBC!!
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I had questions about my renewal for my home owners insurance and Tara Schroeder was awesome in answering all my concerns. I would like to thank you for all your help.
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Thank you for the quick quote and new policy that gave me more coverage for the same price! Thank you Julie Honohan and the FBC Team.
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Very helpful! Debra did a great job!
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Fantastic customer service provided by Rachan Darity!
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Very friendly
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Tara Schroeder was very helpful getting my homeowners insurance reinstated after being out of the country and missing my deadline. So grateful!
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Charlene was incredibly helpful in adding a new property to my existing insured property. She put in additional time on a holiday to take the steps necessary to get the best policy. So grateful for her support!
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I received outstanding customer service from FBC Insurance. The representative went above and beyond to provide me with accurate information about a bundle policy which saved me money. I highly recommend using FBC for your insurance needs.
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Quick and to the point. Thank you.
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Every one has been helpful, patient and compassionate. I appreciate the work and effort from all team members to make this a pleasant experience despite the few hurdles and amount of documents. Thank you all!
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Simple and easy....thank you!!
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Oriana Betancourt thank you for your help. And Charlie for stepping up and helping me when I needed it, and for helping me get my accounts up to date.
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Vanita Tauro is a great professional and helped us to get good insurances with good coverages.
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Dustin Groetsch Made everything pleasant!
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The agent was polite and satisfactorily answered my questions....furthermore she returned my calls promply. Got to mention that Paula Tannus is the agent.
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Made obtaining Homeowners insurance a pleasure. Punctual, thorough and a pleasure to deal with. We will use him for our homeowners on our primary home. I would highly recommend him to anyone looking for a homeowners Insurance agent.
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Charlene Harper was very helpful, considerate and very kind.
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